An appeal may be raised if participants are unhappy with their performance. Participants can appeal by contacting the Scheme Organiser. It is hoped that resolution will occur at this stage however, if participants wish to escalate the appeal, they are referred to the Chairperson of the Specialist Advisory Group (SAG) of UK NEQAS. Appeals are dealt with is the same manner and timescales as complaints (see complaints). Appeals are logged in accordance with the Communication Process.